Who this process is for
This process is for visitors to this website, customers of our brands, and business partners who want to raise a complaint or concern with MR GLAD SERVICES.
Step 1 — Contact the brand you dealt with
Most issues are resolved fastest by the team that handled your purchase or service. Please contact the relevant brand first, through the details on its website or by choosing that brand in our contact form.
UPLYNE — Software Products & Technology Solutions · uplyne.in
Glad Seva — B2B Digital Services Platform · gladseva.in (Website coming soon)
Glad Workspace — Business Management Software · gladworkspace.com
Step 2 — Raise a grievance with MR GLAD SERVICES
If your concern has not been resolved, or it relates to this website, please write to us with:
- your name and contact details;
- the brand concerned, if any;
- any order, enquiry or reference number;
- a clear description of the issue and when it happened; and
- the outcome you are asking for.
Grievance contact
ContactAnsari Israr
Emailisrar@uplyne.in
Address236, 2nd Floor, Sheetal Varsha–Mahavir Business Park, Opp. Behrampura Police Chowky, Behrampura, Ahmedabad, Gujarat, India.
Step 3 — Escalation
If you are not satisfied with our response, reply to it and ask for your grievance to be escalated. It will then be reviewed by the management of MR GLAD SERVICES.
How we handle grievances
We record each grievance, acknowledge it, look into it and respond as soon as reasonably possible. We may ask you for further information to investigate.
This process does not limit any rights you may have under applicable law.